 This policy is effective as of January 26, 2004.
Background
CyberU, Inc. is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent,
non-profit organization whose mission is to enable individuals and organizations
to establish trusting relationships based on respect for personal identity and
information by promoting the use of fair information practices. This privacy
statement covers the site www.cyberu.com. Because CyberU wants to demonstrate
its commitment to our user's privacy, it has agreed to disclose its information
practices and have its privacy practices reviewed for compliance by TRUSTe.
This Web site is intended for use by those individuals that are 13 years
of age and older.
EU Safe Harbor
CyberU abides by the EU Safe Harbor framework as set forth by the Department
of Commerce regarding collection, use, and retention of data from the European
Union. Privacy Related Questions
If you have questions or concerns regarding this statement, you should first
contact our customer service group by email (support@cyberu.com)
or by telephone (310-752-0130). If you do not receive acknowledgment of your
inquiry or your inquiry has not been satisfactorily addressed, you should
then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process
(http://www.truste.org/consumers/watchdog_complaint.php). TRUSTe will then serve as
a liaison with the Web site to resolve your concerns. Information Collection and Use
The following discloses CyberU's information gathering and dissemination practices
for this Web site:
Information Collection
CyberU is the sole owner of the information collected on its websites offering
its human capital management products, including without limitation www.cyberu.com.
CyberU collects information for our users at several different points on our
Web site(s). Registration Form
In order to register for educational courses, programs and related products
on this web site, you must first complete the registration form. During registration,
you are required to create a username and password, and to provide us contact
information such as your name, email address, and birthdate. We use this information
to contact you and to identify that you are 13 years and older. We do not
require you to provide a telephone number, but we use this information as
an alternative way to contact you in the event of a problem with your order.
Order Form
We request information from you on our order form. You must provide us billing
information such as name, email, billing address, credit card number, and
expiration date. This information is used for billing purposes and to fill
your order. If we have trouble processing an order, the information is used
to contact the user. Course Progress
As you register for and complete online courses, we will store this information
on our system. This information includes the date registered for the course,
the due date, completion status, and test scores, if available. This information
is used only by you; however, we may use this information as required for
troubleshooting purposes. Passive Collection
We passively collect information about your computer hardware and software.
This information may include but is not limited to: your IP address, browser
type, operating system, domain name, access times, and referring Web site
address. This information is used for the operation of the service, to maintain
quality of the service, and to provide general statistics regarding use of
our website(s), including without limitation www.cyberu.com. CyberU also passively collects information about which pages our customers
visit within our websites, including without limitation www.cyberu.com. The
site visitation data is identified only by a unique ID number, and is normally
not linked with personally identifiable information. However, we will combine
this information with personally identifiable information to identify a visitor
in order to enforce compliance with terms of service or to protect our service,
site, guests, or others.
Information Use
CyberU believes that all information that we gather about you should be used
solely to assist you in locating, comparing, purchasing, receiving customer
service for, or registering for and/or learning about educational courses, programs
and related products and services. Although other companies may seek to purchase
information regarding our users, CyberU will never sell your personal information
to other companies other than in aggregated form. Cookies
A cookie is a piece of data stored on the user's hard drive containing information
about the user. A cookie can last for the length of a user's session on our
site (a session cookie) or for a longer time (a non-session cookie). Once
a user closes her browser, the session cookie terminates. We use non-session
cookies to enable our site to be customized for the user upon the user's return
to our site. If a user rejects a cookie, she may still use our site but may
be limited in some areas of our site. Cookies help us track and target the
interests of our users to enhance their experience on our site. Our reporting service provider, currently WebSideStory, will also use cookies
to help track usage on our site. This information is not linked to any of
your personally identifiable information. We use the information that WebSideStory
collects to enable us to analyze trends, administer the site, track user's
movement in the aggregate, and gather broad demographic information for aggregate
use. Please see the section "Reporting Service Provider" below for more information.
Log Files
Like most standard Web site servers we use log files. This includes information
such as your IP address, browser type, operating system, domain name, access
times, and referring Web site address. This information is not normally linked
to personally identifiable information and we normally use this information
to enable us to administer the site, diagnose problems with our server, and
measure server performance.
However, we will combine this information with personally identifiable information
to identify a visitor in order to enforce compliance with terms of service
or to protect our service, site, guests, or others.
Web Beacons
Our third party reporting service provider, currently WebSideStory, employs
a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that
help us better manage content on our site by informing us what content is
effective. Clear gifs are tiny graphics with a unique identifier, similar
in function to cookies, and are used to track the online movements of Web
users. The main difference between the two is that clear gifs are invisible
on the page and are much smaller, about the size of the period at the end
of this sentence. Clear gifs are not tied to your personally identifiable
information.
WebSideStory uses clear gifs to help track usage on our site. This information
is not linked to any of your personally identifiable information. We use the
information that WebSideStory collects to enable us to analyze trends, administer
the site, track user's movement in the aggregate, and gather broad demographic
information for aggregate use. Please see the section "Reporting Service Provider"
below for more information.
Email Communication
You may receive email communication from CyberU in the following circumstances:
- To confirm that you have registered with CyberU;
- To confirm that you have registered for a course or program;
- To send you instructions on how to take a registered course on a third-party
course provider;
- To reply to emails sent by you to us in regards to your account;
- To inform you about CyberU and related products and services, if you so
request; and
- To notify you about changes made to the Terms of Service and/or Privacy
Policy.
Choice/Opt-in/Opt-out
Out of respect for the privacy of our users, CyberU will only send you the
information relating to CyberU and related products and services above for
marketing purposes only if you have opted to receive the information during
the registration process. If you change your mind whether to receive this
information, we offer an opt-in/opt-out mechanism on the "My Account" page
located at http://www.cyberu.com/user_register.asp. Sharing Legal Disclaimer
CyberU may disclose personal information without your consent when required
by law or in the good-faith belief that such action is necessary in order
to conform to the edicts of the law or comply with a legal process served
on our Web site. Aggregate Information
CyberU may share aggregated statistical information gathered from the registration
process with advertisers, business partners, sponsors or other third parties,
but none of them receive individual identifying information about you collected
at our sites. For example, we may tell an advertiser that X number of visitors
visited a certain area on a Web site but we would not disclose anything
that would identify those individuals. We share this information only on
an aggregate, anonymous basis and never on an individual basis, except as
otherwise provided for in this privacy policy. These are instances in which we will share users' personal information
Third Party Intermediaries Credit Card Processor
On the order form, we do not keep a copy of the billing information you
provide us; instead, we immediately pass this information to our payment
processor, currently Verisign Payment Services, to process your order,
and will only use this information for this purpose. Verisign's privacy
policy can be found at http://www.verisign.com/truste. Third-party Course Service Providers
Occasionally, CyberU's Course Providers elect to serve their course or
curriculum by themselves. When you sign up for these particular services,
we will share your name and email address in order to facilitate delivery
of these courses. If your course is being delivered by a third party,
you will receive a pop-up window warning you that this will happen. Once you have accepted this warning, you will be transferred to the other
provider. CyberU expressly disclaims any responsibility for the privacy
practices or the content of such other Web sites, and content providers,
and CyberU urges you to read and become familiar with the privacy practices
of the other sites and content providers that you may visit as a result
of visiting the CyberU site. In addition to the purposes above, upon receipt of refund requests or
difficulties using third party content, whether served by us or by the
course provider, CyberU may share your personally identifiable information
with the applicable content provider. Reporting Service Provider
CyberU uses a third party reporting service provider, currently WebSideStory,
to collect anonymous usage statistics on our Web site. WebSideStory uses
cookies and web beacons to collect these usage statistics. WebSideStory
does not collect any of your personally identifiable information. These
usage statistics are not linked to personally identifiable information.
Through the use of technology, you may be able to limit the information
collected by WebSideStory. WebSideStory's privacy policy can be found
at http://www.websidestory.com/privacy.
Links
This site contains links to many other Web sites. CyberU expressly disclaims
any responsibility for the privacy practices or the content of such other
Web sites, and CyberU urges you to read and become familiar with the privacy
practices of the other sites that you may visit as a result of visiting the
CyberU site(s). eMail a Friend
CyberU will send your friend one email per request per email address provided.
The CyberU Web site neither stores the email address of the friend nor shares
the email address with any third party. Security
CyberU takes all precautions it deems reasonable to protect your information.
When you submit sensitive information via the CyberU Web site, your information
is protected both online and offline. When our registration and/or order form asks you to enter sensitive information,
that information is encrypted and is protected with encryption software
known in the industry a Secure Socket Layer (SSL). While on a secure page,
such as our schedule (registration) and/or enrollment (order) forms, the
lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked, or open, when
you are just "surfing" the web.
While we use SSL encryption to protect sensitive information online, we
also take precautions that we deem reasonable to protect user-information
off-line. Generally, only employees and other agents who need the information
to perform a specific job are granted access to personally identifiable
information. In order to access such information, employees are generally
required to use confidential passwords. In addition, the servers that we
store personally identifiable information are physically located in a highly-secure
third-party managed hosting facility that is continuously monitored, or
in a locked isolated room at our corporate headquarters. If you have any questions about the security at our Web site, you can send
an email to security@cyberu.com.
Correction/Updating Personal Information If a user's personally identifiable information changes (such as your email
address or telephone number), CyberU provides a way to correct/update your
information. This can be done three different ways: 1) Clicking on "[name of user] schedule" on any page at the CyberU website
and then by clicking on "Edit Profile";
2) emailing our Customer Support at support@cyberu.com;
We will respond to your request within 30 days; or
3) contacting our customer support at (310) 752-0130.
Notification of Changes If we decide to make material changes to our privacy policy, we will prominently
post those changes on our homepage so our users are always aware of our current
privacy policy. If at any point in time we decide to use personally identifiable
information in a manner different from that stated at the time it was collected,
we will attempt to notify you by way of an email. You will have a choice as
to whether or not we use their information in this different manner. Contacting Us
If you have any questions about this privacy statement, the practices of this
site, or your dealings with this Web site, you can contact the CyberU Customer
Service at support@cyberu.com
or by sending your comments or questions to us at: Customer Service CyberU, Inc.
2850 Ocean Park Boulevard, Suite 225
Santa Monica, CA 90405
Tel: (310) 752-0130
Fax: (310) 752-0199
We read every message sent in as quickly as we can and try to reply promptly
to every one. This information is used to respond directly to your questions
or comments. We may also file your comments to improve the site and program,
or review and discard the information. Upon receipt of refund requests or difficulties
using third party content, CyberU may share your personally identifiable information
with the applicable content provider. |
